Technical Services

 

Audio Visual Design and Installation

Technical staff achieve InfoComm International Technology Specialist certification in areas of specialized audio systems, display technologies,control systems and Smart Classroom design. Our technicians will conduct a site visit and provide you with an accurate quote to meet the goals of your project.

 

Colocation Service     **NEW**

MCIU provides a customized, cost-effective, scalable approach to all your Colocation, Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (Iaas) needs.
Desirable for clients who require specialized and complete access to their equipment to avoid expense of building out a datacenter or infrastructure. Regional WAN members have the tremendous benefit of leveraging their high speed fiber connections wot create dedicated Virtual LANS greatly simplifying access to their equipment while maintaining rock solid security.

 

Email Hosting

The Office of Technology Services provides a customized approach to email hosting based on the school or district needs. Services range from hosting to a fully managed solution.

 

Infrastructure Services (Networking and Server Support)

Infrastructure Services provide technology support for a variety of networking and server services. Staff possesses Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), Certified Novell Engineer (CNE), and Computing Technology Industry Association (CompTIA) certifications enabling schools and districts to obtain services (listed below) via phone, on-site visits, and remote connections.

 

Internet Services

The Montco K12 Network consortium consists of nine Gigabit fiber connected school locations and thirteen additional schools and districts connecting over T1 circuits. Internet services are provided through two 100MB Internet connections located at the “Carrier Hotel” in Philadelphia. The entire network has 20,000 computers accessing the Internet and related services.

 

Meraki

MCIU has signed on to be a reseller of Meraki, a Google-backed company delivering a strong value proposition to School Districts especially given the current budget challenges. School District benefits with Meraki include:

Award Winning Cloud Managed Wireless Cloud Controller:

  • 30 to 50% lower TCO compared to premise based controller solutions from Cisco, Aruba, Motorola, and Juniper
  • Integrated Mobile Device Management at NO additional cost to gain control of mobile devices including iOS, Macs, PCs, Laptops
  • Integrated Application traffic shaping at NO additional cost to contain ISP costs, control recreational traffic, and ensure QoS for higher priority apps
  • Simplify management of distributed Access Points
  • Reduce future controller costs associated with Wireless expansion plans, new features, new OS, replacing of End Of Life controllers
  • Scaling is simple given Meraki’s Cloud Data Centers are provisioned to enable customers to seamlessly scale as their Wireless footprint expands

Cloud Managed Security Appliances:

  • Simplify management of distributed security devices
  • Integrated feature set including traffic shaping, multi-site VPN, Client VPN, Firewall, Link Bonding, 3G/4G Failover, Content Filtering, WAN Op

Cloud Managed Switches:

  • Simplify management of distributed edge switch infrastructure
  • Rich troubleshooting and Configuration functionality
 

Montgomery County Regional Education Network

The Montgomery County Regional Education Network provides Internet services to public school districts in Montgomery County and Vocational Technical Schools, as well as to participating non-public Schools. The Regional Network Services are provisioned via high speed fiber optics with capacities ranging from 1GB to 10Gb speeds. The network supports services delivery to just under 200,000 students, staff, and administrators.
MCIU, in cooperation with Montgomery County Community College and Montgomery County Office of Information Technology Services, continues to build and expand the Strategic Network Alliance Partnership Agreement whereas Internet and connectivity services are purchased at greatly reduced rates with savings passed on to our Schools.

 

PAIUnet Disaster Recovery System & Backup Services

No one disaster recovery solution will work for every school or district. The PAIUnet Disaster Recovery System offers schools customized solutions for disaster prevention, mitigation, response, and recovery. This service will enable you to maintain continuous connectivity despite interruptions that threaten local infrastructures.

 

SPAM and Virus Email Gateway Service

MCIU will provide “Zero Day” SPAM and Virus gateway service in order to protect the local school district investment in existing internal email server(s). The gateway service will eradicate viruses and reduce SPAM emails that burden users and strain email servers. The SPAM email filtering service uses a revolutionary technology with Sender Address Verification (SAV) logic to combat SPAM. The Sender Address Verification (SAV) logic delivers messages directly from any allowed domain or email address. The allowed domains and email address are pre-loaded in the system as part of the implementation process. Addresses not in the system go through a simple process to be added and have all future emails delivered uninterrupted.

 

Technical Support Services – User and Device Support

Technical support services are provided by staff possessing industry recognized certifications including Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), Apple Certified Macintosh Technician (ADMT), CompTIA Network+, CompTIA Security+, and manufacturer-specific endorsements. Choose from Tier I services (basic support to supplement initiatives, projects, and technology refreshes) or Tier II (Tier I plus assistance with one-to-one or BYOD initiatives and installation/support of labs, carts, peripherals, and more).

 

Technical Support Services for Educators

MCIU Technical Support Services for Educators is a unique program designed specifically for the needs of educators who are not currently receiving support from a district technology department. The service is provided remotely by staff possessing industry recognized certifications and who already support the k12 community. We are here to assist you with the latest mobility devices (iPhones, iPads), learning and using web services (Google and Dropbox), home networking (wireless, Apple TV), backup services, and much much more. Click here for more information.